We strive to set up our site to facilitate easy and stress-free shopping. Our goal at Synergie Spa is to provide our customers not only with products that promote relaxation and wellness, but also to aid our customers in hassle-free, time saving shopping. We do not believe in the so called online "stickyness" that so many sites utilize to keep a customer lost in a maze of shopping stress, time is precious. If at anytime you do need help with the shopping process, please feel free to telephone us at anytime. Top Rated Store by Yahoo! Shopping customers! Synergie Spa 3111 Berry St. Crystal Lake, IL 60012 888-797-3930 888-797-3929 815-444-0657 815-444-0656 (fax) relax@synergiespa.com ORDERING To order, just point and click on the item you wish to purchase or would like more detail on. Select options if applicable. Click on any picture to view a larger image. You will be taken to Yahoo! Shopping Secure Shopping Cart where you will be able to update quantities, check out or continue shopping. Once you have completed your order on the checkout be sure to click the "SEND THIS ORDER" button. The screen will come up with confirmation that your order was placed and an automated email confirmation will be sent to you. If you do not receive any of the email or order confirmation screen, this means your order has not been sent to us. Please contact us to make sure your order went through, or click the "SEND THIS ORDER BUTTON". Also rest assured all credit card and ordering information is secured. Orders are received and processed 24 hours a day, 7 days a week. If you have any questions about your order or specific products, please email us at relax@synergiespa.com or telephone us at 1-888-797-3930. All orders are usually shipped the next business day. We do not ship orders on Saturday or Sunday or Holidays. All items are kept in stock. In the event an item is out of stock due to heavy volume, you will be notified via email with 24 hours of placing the order. All orders will be processed via the Internet; we only process orders over the telephone if you are having difficulties ordering over the internet. PAYMENT INFORMATION We accept Visa/MasterCard, Discover, American Express & Yahoo!Wallet. If you do not have any of the above credit cards, we do accept Certified Checks or Money Orders via snail mail. Please contact us via email on how to proceed. SALES TAX INFORMATION All Illinois deliveries will be assessed a 6.5% sales tax. ONLINE SPECIAL Synergie Spa is now offering free standard ground shipping to all United States addresses inside the US, does not include Hawaii and Alaska, on all purchases which total $40 & over. Does not apply to upgraded shipping and handling, nor is credit towards upgrades applicable. DELIVERY INFORMATION Shipping and handling rates are applicable in the United States. We do not ship to foreign countries. P. O. Box addresses are not accepted. APO and FPO addresses are not accepted. We require customer signatures on all delivered items at times of severe temperature increases. If the product is being sent as a gift and you would like a complimentary gift card enclosed. Such as To: and From:, as well as any message, please use the customer instructions box located on the order form to inform us of this option. We offer shipping in three options: Standard: 4 to 10 business days 2nd Day Air: 2 business days (no weekend delivery) Next Day Air: 1 business day (no weekend delivery) Shipping & Handling Rates Merchandise Total / Please Add $20.00 and under / $3.00 $20.01 to $40.00 / $6.00 $40.01 to $80.00 / $8.00 $80.01 to $120.00 / $10.00 $120.01 to $300.00 / $12.00 $300.01 to $500.00 / $15.00 $500.01 and over / $20.00 Priority Delivery Services For Next Day Air service please add an additional $12.00 per shipment; your order will arrive one business day after shipping. For 2nd Day Air service please add an additional $6.00 per shipment; your order will arrive 2 business days after shipping. *A Next Day Air Cautionary Note Upgrading to next day air does not mean you will get your order the next day. Once shipped, next day air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to next day or second day air does not change how long it takes us to assemble and ship your order--it only reduces the travel time after your order leaves our warehouse. We ship orders the next business day. * Shipping times may vary due to availability. * Some products may not be shipped by air, due to alcohol content, such as some fragrances and hair sprays. We will notify you by email if we are unable to ship a certain product by air. RETURN POLICY To return or exchange merchandise, please enclose your packing slip with the reason for return and the action you wish taken and ship prepaid and insured to: Synergie Spa Customer Returns Department 3111 Berry St. Crystal Lake, IL 60012 USA Returns must be sent back within 30 days of receiving. Items must be in their original packaging and condition, unopened and unused. If for some reason you are unhappy with the performance of a product, please feel free to return it for a full refund. Shipping and handling charges are non refundable. PRIVACY STATEMENT All order and credit card information is accepted in a secure environment. Synergie Spa uses Secure Socket Layer (SSL) encryption, which is widely accepted as the most secure technology available in E-Commerce. The secure processing of your order is done by Yahoo!, Inc., whom hosts our site. We at Synergie Spa strive to bring you the finest spa and beauty products from all corners of the world. We pride ourselves on our service and commitment to our customers. Please be assured that your personal information will not be distributed to any other advertising channels or venues.